01.10.2022

LIMBIC RESEARCH

WHITE PAPER

Using an AI chatbot to streamline mental health referrals

NHS Transformation Directorate

01.10.2022

LIMBIC RESEARCH

WHITE PAPER

Using an AI chatbot to streamline mental health referrals

NHS Transformation Directorate

01.10.2022

LIMBIC RESEARCH

WHITE PAPER

Using an AI chatbot to streamline mental health referrals

NHS Transformation Directorate

Key Takeaways

Limbic Access improves the quantity and relevance of self-referrals

Staff save time and are better prepared for assessments

Background

Mind Matters, like many NHS Talking Therapy services, were faced with heavy workloads and mounting referrals - slowing down the system for patients, and affecting staff wellbeing. The service turned to digital innovation as a solution to create a user-friendly system for patients, reduce administrative burden and boost staff capacity and wellbeing.

Methods

Mind Matters deployed Limbic Access to enhance the referral process and front-load the collection of clinically relevant information to support human-led assessments. Built with the NHS Talking Therapy clinical leads, Limbic Access is the first clinically safe and effective AI enabled clinical assessment assistant to be used at scale in NHS mental health services. In collaboration with Mind Matters, the tool has demonstrated stark results: great patient experience, released clinical time and improved accessibility.

Results

Mind Matters Surrey NHS improved both the quantity and quality of referrals. The service reports a 30% increase in referrals due to Limbic’s usability and ability to keep patients engaged, meaning the platform is supporting the Trust to deliver against NHS accessibility targets. The solution also assisted clinicians more directly. Adam Ottley-Porter, Psychological Wellbeing Practitioner at Mind Matters said: 'I complete most assessments in 30 minutes instead of 45 minutes. […] It is a richer discussion with the patient around goals and next steps, rather than feeling rushed.'

Increase in referrals

30%

Time saved per assessment

15 minutes

Referrals identified & signposted as inelligble

20%

Patients said Limbic was helpful

98.72%

Conclusions

Limbic reduces heavy administrative workload, and provides an alternative to traditional longer referral forms that are considered off-putting by patients. Using AI, the platform aligns with the conversational nature of talk therapy and engages with patients as soon as they visit the service’s website, guiding patients through the referral process.

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Limbic Access

AI powered clinical assessment assistant

Increases self-referrals

Reduces times spent on admin

Releases clinical hours

Limbic Access

AI powered clinical assessment assistant

Increases self-referrals

Reduces times spent on admin

Releases clinical hours

Limbic Care

Generative AI care companion

Improves patient engagement

Delivers educational materials and activities

Reduces dropout and increases recovery

Limbic Care

AI engagement assistant for patients on wait-lists and between sessions

Improves patient engagement

Delivers educational materials and activities

Reduces dropout and increases recovery

Real world evidence,
case studies

Real world evidence,
case studies

Guide

Improving Diversity of Self-Referrals

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