Boosting recovery rates with a mental health referral chatbot

Releasing clinical & administrative time in an
NHS Trust

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Hello World

Key Findings

Pre/post analysis of ~60,000 patients over
14 months

Recovery rates improved after services deployed Limbic Access

In the same period, recovery decreased
in non-Limbic services

Limbic associated with very low cost
per additional recovery

Improving recovery

Using the NHS Talking Therapy national dataset demonstrates that recovery rates in services significantly increase after they implement Limbic Access. A look nationally shows that recovery rates for non-Limbic Access services decreased over the same period of time.

Achieving targets

At its core, mental healthcare is all about helping patients recover and optimising for the best recovery rates possible. That’s why we do this. Furthermore, there are recovery rate targets that NHS Talking Therapy services, individually and nationally, have to hit.

Why is this relevant?

Achieving targets

Getting the right information at point of access and the subsequent operational efficiencies that drives is associated with an improvement in recovery rates. Recovery rates are a key metric that Talking Therapies are measured against

The Challenge

The impact of Limbic Access on the entire mental healthcare pathway has been evaluated in a nine service NHS Talking Therapy provider (see here). We wanted to identify whether some of the benefits identified, namely improved recovery rates, also held at a holistic level in other services.

The Solution

We examined the NHS Talking Therapy national dataset1 to observe recovery rate trends within services longitudinally, pre and post Limbic Access implementation, by looking at ~60,000 patients over a 14 month period. Using this dataset, an analysis was conducted on recovery rates in non-Limbic Access services, and their comparison with services deploying Limbic Access.