Releasing clinical & administrative time
in an NHS Trust

Releasing clinical & administrative time in an
NHS Trust

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Key Findings

Key Findings

20% of inbound referrals proactively screened out as ineligible

20% of inbound referrals proactively screened out as ineligible

Improved clinician experience at assessment

Improved clinician experience at assessment

30% increase in referrals post implementation of Limbic

30% increase in referrals post implementation of Limbic

Better patient engagement: >90%
positive feedback

Better patient engagement: >90%
positive feedback

Streamlining referrals

Streamlining referrals

The first case study if its kind demonstrating
an AI chatbot can streamline mental health referrals, releasing clinical and administrative time. Published on NHS Futures in collaboration with Mind Matters NHS Talking Therapies service.

Alleviating pressure

Many services are facing challenges around access targets, patient experience, staff workloads and burnout. Digital innovation has the potential to alleviate mounting pressures on healthcare services.

Why is this relevant?

Alleviating pressure

Alleviating pressure

Getting the right information at point of access and the subsequent operational efficiencies that drives is associated with an improvement in recovery rates. Recovery rates are a key metric that Talking Therapies are measured against

The Challenge

The Challenge

Mind Matters, like many NHS Talking Therapy services, were faced with heavy workloads and mounting referrals - slowing down the system for patients, and affecting staff wellbeing. The service turned to digital innovation as a solution to create a user-friendly system for patients, reduce administrative burden and boost staff capacity and wellbeing.

The Solution

The Solution

Mind Matters deployed Limbic Access to enhance the referral process and front-load the collection of clinically relevant information to support human-led assessments. Built with the NHS Talking Therapy clinical leads, Limbic Access is the first clinically safe and effective e-triage tool to be used at scale in NHS Trusts. In collaboration with Mind Matters, the tool has demonstrated stark results: great patient experience, released clinical time and improved accessibility.

Get started with Limbic

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.


Get started with Limbic

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.


'Limbic means I can focus on how best to support the client without worrying too much
about missed information... It is a richer discussion with the patient around goals and
next steps, rather than feeling rushed'

Adam Ottley-Porter, Psychological Wellbeing Practitioner at Mind Matters

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Get started with Limbic

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.


Get started with Limbic

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.

Get started with Limbic

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

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