Releasing clinical & administrative time
in an NHS Trust

Releasing clinical & administrative time in an
NHS Trust

Hello World

Key Findings

Key Findings

Over 5000 clinical hours released

Over 5000 clinical hours released

20% of inbound referrals proactively screened out as ineligible

20% of inbound referrals proactively screened out as ineligible

Improved clinician experience at assessment

Improved clinician experience at assessment

30% increase in referrals post implementation of Limbic

30% increase in referrals post implementation of Limbic

Better patient engagement: >90%
positive feedback

Better patient engagement: >90%
positive feedback

What does it show?

What does it show?

The first case study if its kind demonstrating an AI chatbot can streamline mental health referrals, releasing clinical and administrative time. Published on NHS Futures in collaboration with Mind Matters NHS Talking Therapies service.

Why is this relevant?

Many services are facing challenges around access targets, patient experience, staff workloads and burnout. Digital innovation has the potential to alleviate mounting pressures on healthcare services.

Why is this relevant?

Why is this relevant?

Getting the right information at point of access and the subsequent operational efficiencies that drives is associated with an improvement in recovery rates. Recovery rates are a key metric that Talking Therapies are measured against

The Challenge

The Challenge

Mind Matters, like many NHS Talking Therapy services, were faced with heavy workloads and mounting referrals - slowing down the system for patients, and affecting staff wellbeing. The service turned to digital innovation as a solution to create a user-friendly system for patients, reduce administrative burden and boost staff capacity and wellbeing.

The Solution

The Solution

Mind Matters deployed Limbic Access to enhance the referral process and front-load the collection of clinically relevant information to support human-led assessments. Built with the NHS Talking Therapy clinical leads, Limbic Access is the first clinically safe and effective e-triage tool to be used at scale in NHS Trusts. In collaboration with Mind Matters, the tool has demonstrated stark results: great patient experience, released clinical time and improved accessibility.

Want to try out Limbic Access?

What if you could improve patient access and service capacity at the same time?


“Limbic means I can focus on how best to support the client without worrying too much
about missed information... It is a richer discussion with the patient around goals and
next steps, rather than feeling rushed”

- Adam Ottley-Porter, Psychological Wellbeing Practitioner at Mind Matters

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Want to try out Limbic Access?

What if you could improve patient access and service capacity at the same time?


Want to try out Limbic Access?

What if you could improve patient access and service capacity at the same time?


Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Kemp House 160 City Road

London

EC1V 2NX

hello@limbic.ai

Press: press@limbic.ai

AI software for Mental Healthcare in the UK
© Limbic AI, All rights reserved.

Kemp House 160 City Road

London

EC1V 2NX

hello@limbic.ai

Press: press@limbic.ai

AI software for Mental Healthcare in the UK
© Limbic AI, All rights reserved.
Kemp House 160 City
Road
London
EC1V 2NX
hello@limbic.ai
Press: press@limbic.ai
AI software for Mental Healthcare in the UK
© Limbic AI, All rights reserved.
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