Promises and challenges for AI-enabled mental healthcare

Releasing clinical & administrative time in an
NHS Trust

Read the case study

Hello World

Key Findings

Key Findings

Clinicians are open to AI assistance
in their day-to-day work

Clinicians are open to AI assistance
in their day-to-day work

Data collection, admin and decision
support are key areas

Intuitive user experience enables
maximum value from AI tools

Intuitive user experience enables
maximum value from AI tools

Replacement isn’t the answer,
making therapist’s lives easier is

Usability at heart

Usability at heart

Through usability research study with clinical professionals, we uncover critical needs and considerations when building mental health AI software for therapists.

Adopting solutions

Adopting solutions

Broadly (and globally) adoption of mental health technologies has been poor, and despite the promise, a trend is emerging: solutions are failing to deliver real-world impact.

The Challenge

The Challenge

User-centred design is a cornerstone of software development and critical if digital tools are going to deliver value for the populations they serve. But in mental health, it’s rarely practised as often, or as completely, as it should be. Mental health digital tech is not fulfilling its potential. A lack of end-user engagement in the development process is a contributing factor.

The Solution

The Solution

In order for the mental health community to trust, value and adopt AI software tools they need to be involved in the development process. This usability work demonstrates methodology for collaborating with end users and reveals clinical perspectives on how AI should be deployed to meet their needs.

Get started with Limbic Access

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.

Get started with Limbic Access

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.

'The design and the colour of the chatbox are warm and soothing,

the tone of the bot is personable, friendly also professional.

Participant - Usability study

'The design and the colour of the chatbox are warm and soothing, the tone of the bot is personable, friendly also professional.

Participant - Usability study

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Get started with Limbic Access

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.

Get started with Limbic Access

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.

Get started with Limbic Access

Improve access and service capacity with the NHS's most trusted mental health referral chatbot.

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS