Promises and challenges for AI-enabled mental healthcare

Releasing clinical & administrative time in an
NHS Trust

Hello World

Key Findings

Key Findings

Clinicians are open to AI assistance
in their day-to-day work

Clinicians are open to AI assistance
in their day-to-day work

Data collection, admin and decision
support are key areas

Intuitive user experience enables
maximum value from AI tools

Intuitive user experience enables
maximum value from AI tools

Replacement isn’t the answer,
making therapist’s lives easier is

What does it show?

What does it show?

Through usability research study with clinical professionals we uncover critical needs and considerations when building mental health AI software for therapists, in a NeurIPS 2022 accepted poster.

Why is this relevant?

Why is this relevant?

Broadly (and globally) adoption of mental health technologies has been poor1,2,3 and despite the promise, a trend is emerging: solutions are failing to deliver real-world impact4,5,6. Sustained adoption is part of the problem.

The Challenge

The Challenge

User-centred design is a cornerstone of software development and critical if digital tools are going to deliver value for the populations they serve. But in mental health it’s rarely practiced as often, or as completely, as it should be7,8. Mental health digital tech is not fulfilling its potential. A lack of end user engagement in the development process is a contributing factor.

The Solution

The Solution

In order for the mental health community to trust, value and adopt AI software tools they need to be involved in the development process. This usability work demonstrates methodology for collaborating with end users and reveals clinical perspectives on how AI should be deployed to meet their needs.

Want to try out Limbic Access?

What if you could improve patient access and service capacity at the same time?


“The design and the colour of the chatbox are warm and soothing,

the tone of the bot is personable, friendly also professional.”



- participant, usability study

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Want to try out Limbic Access?

What if you could improve patient access and service capacity at the same time?


Want to try out Limbic Access?

What if you could improve patient access and service capacity at the same time?


Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Limbic Access is the multi-award winning e-triage and assessment support chatbot trusted by the NHS

Kemp House 160 City Road

London

EC1V 2NX

hello@limbic.ai

Press: press@limbic.ai

AI software for Mental Healthcare in the UK
© Limbic AI, All rights reserved.

Kemp House 160 City Road

London

EC1V 2NX

hello@limbic.ai

Press: press@limbic.ai

AI software for Mental Healthcare in the UK
© Limbic AI, All rights reserved.
Kemp House 160 City
Road
London
EC1V 2NX
hello@limbic.ai
Press: press@limbic.ai
AI software for Mental Healthcare in the UK
© Limbic AI, All rights reserved.
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